Privacy Policy

1. Introduction

This Privacy Policy explains how BlackNeuron AI (“BlackNeuron,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit https://blackneuron.ai (the “Site”) or otherwise interact with our services.

2. Information We Collect

We collect the following categories of information:

• Contact form submissions. When you fill out our contact form, we collect your name, email address, company (if provided), country (if provided), referral source (if provided), and the contents of your message.
• Email correspondence. If you contact us by email, we receive your email address and the contents of your message.
• Server and log data. Our hosting provider (Vercel Inc.) automatically logs standard web server information including IP address, browser user-agent, request path, referrer, and timestamp. This data is used for service operation, security, and abuse prevention.
• No tracking cookies. As of the effective date of this policy, we do not deploy advertising or analytics cookies. We may add limited first-party analytics in the future, and will update this policy before doing so.

3. How We Use Information

We use the information we collect to:

• Respond to inquiries, schedule consultations, and deliver services you request.
• Operate, maintain, and improve the Site.
• Protect against fraud, abuse, and unauthorized access.
• Comply with legal obligations.

We do not sell, rent, or trade personal information to third parties for their marketing purposes.

4. Third-Party Service Providers

We use the following third-party service providers to operate the Site and respond to inquiries. Each operates under its own privacy policy:

• Vercel Inc., Hosting and content delivery. Vercel Privacy Policy
• Resend & Google (Gmail SMTP), Transactional email delivery for contact form submissions and our replies.

5. Data Retention

We retain contact form submissions and email correspondence for as long as reasonably necessary to respond to your inquiry, maintain business records, and comply with legal obligations. You may request deletion at any time (see Section 7).

6. Security

We take reasonable administrative and technical measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction (including under the EU General Data Protection Regulation, the California Consumer Privacy Act, and similar laws), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email info@blackneuron.ai. We will respond within a reasonable timeframe consistent with applicable law.

8. International Transfers

We operate globally and serve clients across the United States, Canada, Europe, Latin America, the Far East, and the United Arab Emirates. Information you submit may be processed in jurisdictions other than your own. We rely on standard contractual safeguards where required.

9. Children’s Privacy

The Site is intended for business use by adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by updating the effective date and, where appropriate, by other reasonable means.

11. Contact

Questions about this Privacy Policy? Contact us at info@blackneuron.ai.